Privacy Policy

Effective Date: 12 Feb 2025

JWM Entertainment Ltd, trading as GridGames, (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This privacy policy outlines our practices regarding the collection, use, and disclosure of personal information in compliance with the Privacy Act 2020 of New Zealand.

1. Collection of Personal Information

We collect personal information that you voluntarily provide to us when you:

• Use our services or website.
• Register an account with us.
• Contact us for support or inquiries.

The types of personal information we may collect include:

• Name.
• Contact details (such as email address, phone number).
• Any other information you choose to provide us.

2. Use of Personal Information

We use your personal information to:

• Provide, operate, and maintain our services.
• Communicate with you, including responding to your inquiries and providing customer support.
• Improve our services and website.
• Comply with legal obligations.

3. Disclosure of Personal Information

We may disclose your personal information:

• To service providers who assist us in operating our business.
• If required by law or to protect the rights, property, or safety of GridGames our customers, or others.
• In connection with any merger, sale of company assets, or acquisition.

4. Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure.

5. Access to and Correction of Personal Information

You have the right to access the personal information we hold about you and to request correction if it is incorrect. To do so, please contact us at info@gridgames.co.nz

6. Use of PCI DSS Compliant Payment Gateway

• We exclusively utilise a payment gateway provider that is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS) for all online transactions. This global standard is designed to protect cardholder data from theft and unauthorised access.
• Our payment gateway provider handles all aspects of the payment process, including card data collection, transmission, and processing, ensuring that your payment information is secure at every step.
• By leveraging the advanced security measures of our PCI DSS compliant gateway provider, we ensure that your payment card details are encrypted and securely transmitted over the internet.

7. No Storage of Payment Card Details

GridGames does not store any payment card details on our systems. Once you enter your card information, it is directly transmitted to our secure payment processor without being retained on our servers.

8. Secure Transmission

All payment transactions are conducted over secure, encrypted connections. We utilise HTTPS with SSL/TLS encryption to safeguard all data transmitted between your device and our website, including payment details.

9. Customer Responsibility

We encourage our customers to also take precautions when shopping online, such as using secure and private internet connections and ensuring their devices are free from malware and viruses.

10. Changes to our Privacy Policy

We may update this privacy policy from time to time. The updated policy will be posted on our website with an updated “effective date.”

11. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us at info@gridgames.co.nz

Refund and Cancellation Policy

JWM Entertainment Ltd trading as GridGames

Effective Date: 12 Feb 2025

At GridGames, your satisfaction with our interactive gaming centre services is our priority. However, we understand that plans can change, and we have established the following refund and cancellation policy to accommodate these situations as fairly as possible.

1. Online Booking

Customers can book sessions at our interactive gaming centre online. We encourage you to carefully review your booking details before confirming your reservation.

2. Cancellation Policy

• 24-Hour Notice: Customers wishing to cancel their booking must do so at least 24 hours before the scheduled booking time to be eligible for a full refund. Customers will need to cancel via emailing us at info@gridgames.co.nz. When the cancellation is confirmed, customers will receive a refund confirmation email.
• Less than 24-Hour Notice: Cancellations made less than 24 hours before the scheduled booking time are not eligible for a refund.
• Modifications: Customers can alter their booking details (subject to availability) at least 24 hours before the scheduled booking time. Please contact us at info@gridgames.co.nz to reschedule your booking.

3. No-Show Policy

Customers who fail to show up for their scheduled booking without prior cancellation will be charged the full booking fee. No refunds will be issued for no-shows.

4. Refund Policy

Refunds for eligible cancellations will be processed to the original payment method used at the time of booking. Please allow up to 7 business days for the refund to be reflected in your account.

5. Exceptional Circumstances

We understand that exceptional circumstances can arise. If you are unable to make your booking due to an emergency, please contact us as soon as possible to discuss the possibility of a refund or rescheduling.

6. Contact Us

For any questions regarding your booking, cancellation, or refunds, please contact us at:

• Email: info@gridgames.co.nz

We reserve the right to modify this refund and cancellation policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Thank you for choosing GridGames for your interactive gaming experience. We look forward to seeing you soon!