FAQs – All You Need to Know

How do I get inside?
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You will receive an email detailing the building code and game code. Please enter the building code (e.g. "#1234#" - need the #) at either the front or backdoor keypad. Please check your spam/junk email or contact us if you have not received this :)

How do I access the game?
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You will receive an email detailing the building code and game code. Please enter the game code from the email (e.g. "123456") on the screen. The code will ONLY work at the start of your booking time. Please check your spam/junk email or contact us if you have not received this :)

Do you take walk-ins?
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No, we do not take walk-ins. All room bookings are made online to ensure a private and uninterrupted experience with your group. This way, no one can accidentally walk in while you're playing. You can book up to 10 minutes before the next game session time.

Is there storage to put my stuff?
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Yes we provide lockable storage lockers inside the premises.

What is the grace period?
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The grace period is a 2 minute window before the end of your session. This gives you and your group time to exit the room safely without bumping into the next group.

Do I need to wear closed toe shoes?
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Yes you MUST wear closed toe shoes. This is to ensure you and your friends' safety while running on the grids.

How thin does my shoes sole need to be?
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We currently recommend your shoe sole to be under 25mm. Anything thicker can affect the game experience (alot more stomping) - we're working on improving this :')

What is the minimum age?
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Our recommended minimum age is 8. Children between 4-8 can still play but due to their size, their game experience might be affected.

Is there staff onsite?
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Nope 😄 It’s all self-service so your crew gets the run of the place without us hovering. But don’t worry — we’ve got eyes on you (via cameras) to keep things safe… and maybe catch your best moves!

Gather Your Team and Start the Fun!

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